The Town of Warwick has transformed how residents access government information with its MuniCollab digital platform launch, delivering dramatic efficiency improvements while answering citizens’ calls for greater transparency in planning processes.

Link: Press Release on Town of Warwick Website 

Press Coverage:

Dramatic Efficiency Revolution

The impact on municipal operations has been transformative. Under the previous paper-based system, staff spent approximately hours combing through emails and project folders to prepare files for every single application—time that didn’t include answering follow-up questions or handling Freedom of Information Law (FOIL) requests. The MuniCollab platform eliminates these time-intensive manual processes while providing instant access to application materials and project updates.

Answering Citizens’ Demand for Open Government

Town Supervisor Jesse Dwyer emphasized the citizen-centered approach driving this transformation: “One of the big goals of ours is to create a more open government and provide the public with more access to information. And we’ve seen that the planning board is an area where the public has so many questions and they want to see the progress of applications. They want to get more details on applications.”

Starting July 15th, 2025, all new Planning Board applications are processed through the digital portal, providing unprecedented access to the review process.

Comprehensive Public Access Experience

For Government Transparency:

  • Complete visibility throughout the entire review process
  • Instant access to all application materials and supporting documents
  • Real-time progress tracking for projects of community interest
  • Enhanced public participation opportunities

For Applicants and Professionals:

  • Streamlined digital application submission with 24/7 access
  • Direct communication channels with planning staff
  • Real-time project status tracking

Enhanced Responsive Government 

Town Supervisor Dwyer emphasized how this technology supports responsive governance: “This technology will streamline our planning board operations while maintaining the thorough review processes that help shape Warwick’s thoughtful development and preserve our community character.”

Access Information: Town of Warwick Planning Board Portal 

The Town of Warwick’s implementation demonstrates how targeted technology can simultaneously improve government efficiency and enhance democratic participation through unprecedented transparency.